Infogol - Terms of use for desktop website and app

These Terms of Use exist between you and Infogolapp.com (“Infogol”). By using Infogol desktop and/or mobile sites/apps (hereinafter ‘the website’) and by registering with Infogol you agree to be bound by, and comply with, the Terms of Use.

Users must be over 18 years of age. Infogol information is supplied for the exclusive use of the individual subscriber. Please read our full Copyright and Prohibited Use notice below. Commercial users in any doubt about whether their current or intended usage infringes these terms should contact Infogol for clarification.

If we make significant changes to these Terms of Use we will take appropriate steps to bring such changes to your attention (such as by placing a notice of change in a prominent position on the Infogol website). It is your responsibility to check those Terms of Use from time to time to ensure you agree with them and your continued use of the Infogol website will be deemed to be your acceptance of any changes to the Terms of Use.

Availability

We will make every reasonable effort to ensure the Website is continuously available and that interruptions to service will be kept to a minimum and, where possible, advertised in advance. However, we do not promise that the website, products or individual features will be available at all times or at specific times. There will be no right to compensation or refunds, in full or part, arising from interruptions to service or non-availability of products unless expressly covered elsewhere in these terms and conditions nor any liability accepted for losses, direct or implied, arising from the same.

Although the current score, time elapsed, video and other data provided on this website is sourced from “live” feeds provided by third parties, you should be aware that this data may be subject to a time delay and/or be inaccurate. If you rely on this data to place bets, you do so entirely at your own risk. Infogol provides this data AS IS with no warranty as to the accuracy, completeness or timeliness of such data and accepts no responsibility for any loss (direct or indirect) suffered by you as a result of your reliance on it.

Copyright

The copyright and all other rights in the material on the website are owned by Infogol or are included with the permission of the owner of the rights. Copyright in all Infogol Publications and content is strictly reserved. In accessing the Infogol website and content, you agree that you may only download the content for your own personal non-commercial use.

Prohibited use

Information must not be copied, reproduced or distributed in any way without explicit permission in writing. You agree not to use the website to create a database (electronic or otherwise) that includes material downloaded or otherwise obtained from the website.

Trade Marks

All trade marks (whether registered or unregistered) and graphics, logos, designs, page headers and button icons are the intellectual property rights of Infogol and neither they nor any confusingly similar versions may be used by you without the prior written consent of Infogol other than for the purpose of referring to Infogol lawfully and in good faith.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Privacy Policy

Introduction

This Policy applies to our websites, application, products or services that link to this policy or do not have a separate privacy policy (collectively our “Services”).

This purpose of this privacy policy is to give you a better understanding of:

  • what information we collect;
  • how we use that information;
  • how this information is shared;
  • your rights; and
  • other useful privacy and security related matters.

We hope you take the time to read this policy. It is important to check back often for updates to this policy. If we make changes we consider to be important, we will let you know by placing a notice on the relevant Service and/or contact you using other methods such as email.

Who is the Data Controller?

The Paddy Power Betfair data controller is Power Leisure Bookmakers Limited of Power Tower, Belfield Office Park, Beech Hill Road, Clonskeagh, Dublin 4, D04V972.

And, what about the Data Protection Officer, or is it DPO?

Yes, Paddy Power Betfair have appointed a Data Protection Officer ('DPO'). While our DPO can be reached at dataprotection@paddypowerbetfair.com, our Customer Service team will be your initial point of contact if you wish to exercise your rights. Please see the 'Your Rights' section below.

Information we collect

When you use our Services, we collect the following types of information:

Information you provide us:

We collect information about you during the account registration process for any of our Services. This information may include, but is not limited to your name, postal address, e-mail address, phone number, credit/debit card details and any other details as might be requested from you for the purpose of registration and/or continued use of our Services. We may also collect information from you if you request information or customer support.

Additional Information collected:

We may also collect the following information:

  1. name, contact information and message if you contact us or participate in a survey, contest or promotion;
  2. details such as traffic information, location data and other communication data (including IP address and browser type) collected by your availing of the Services;
  3. device information including unique device identified;
  4. pages visited and content viewed, links and buttons clicked, URLs visited before and after you use our Service. For more information about cookies and how to manage them please see our Cookie Policy;
  5. information and communications on forums on the websites, including chat rooms and message boards, profile comments, in-game challenges and chat messaging with game operators or other users;
  6. your betting, gaming, deposits, payments, payment method and other account transactions - these are routinely analysed to assist us in improving the Services we provide to you;
  7. your telephone or Live Chat conversations – either to place a bet or a customer service call;
  8. your response to marketing campaigns from us or through our third parties i.e. open/click on such emails;
  9. your social media profile details (name, profile photo and other information you make available to us) when you connect with or contact us through a social media account;
  10. information derived based on profiling activity (see below); and
  11. information from third party databases to comply with our legal and regulatory obligations.

Third Party and Publicly Available Sources

Not all the personal information we hold about you will always come directly from you. We may also collect information from third parties such as our partners, service providers and publicly available websites (i.e. social media platforms), to comply with our legal and regulatory obligations, offer Services we think may be of interest, to help us maintain data accuracy and provide and enhance the Services.

If you log into one of our products through Facebook, Facebook provides us with some of your Facebook user details. We may use these details for the purposes of our registration process and to market our products and Services to you on Facebook.

Cookie Collection

We collect browser and cookie information when you first navigate to our websites. We use cookies to give you a better customer experience and for use of access. Certain cookies will allow you to leave and re-enter our Websites without re-entering your password. This will be monitored by a web server. For more information on the use of cookies, how you can control their use, and information relating to our internet-based and mobile advertising, see our cookies policy here.

How do we use this information

We process personal information for these Services- and business-related purposes:

  • Account setup, verification and management: We use personal information such as your name, email address, phone number, and information about your device to set up and administer your account, provide technical and customer support and training, verify your identity, process payment information and send important account and Service information. To allow quicker account registration should you open a betting account with another company within the Group (for example, if you were to open an account with Paddy Power, we use the verification documents submitted to Betfair to comply with our legal and regulatory requirements).

    As a condition to using our Services, we will ask you to share your precise geolocation so we can ensure that we are authorised to provide the Services to you in your location. The above processing is required in order for us to provide the Services to you pursuant to our terms and conditions.

    To verify your age and accuracy of your registration details, including disclosure of such information to third parties e.g. financial institutions and third party reference agencies. This is required for the purpose of our complying with our legal obligations

    We may also use personal information to enforce our terms and conditions.

  • Personalisation: We use personal information to deliver and suggest tailored content to personalise your experience with our Services. This is processing which is necessary for the purpose of our legitimate interests in delivering or presenting relevant content to our customers.
  • Marketing and events: Subject to any preferences you have expressed (where applicable), we use personal information to deliver marketing and event communications to you across various platforms, such as email, telephone, text messaging, direct mail, online, push notification or otherwise. We will do this during the period of your relationship with us and, unless specifically instructed otherwise by you, for a reasonable period of time after the relationship has ended in order to inform you about products, services, promotions and special offers which we think may be of interest to you.

    If we send you a marketing email or SMS, it will include instructions on how to opt out of receiving these marketing communications in the future. You can also manage your information and update your marketing preferences through the “Personal Details” link when you login to your account. Please allow up to 48 hours for any changes you make to your marketing preferences to be fully processed. Please remember that even if you opt out of receiving marketing emails, we may still send you important Service information related to your accounts and subscriptions.

    Most browsers and applications also allow you to control notifications settings. For example, when you first download our betting application on IOS, you will be asked to allow or block notifications from our application. Please refer to your browser/app settings for full details.

    We will, from time to time, send you marketing material which may of particular interest to you based upon your behaviours i.e. your betting and gameplay activity, trends and interests. These marketing messages will provide you with information about the products, services, active promotions or offers available to you by any company within the Group (including, but not limited to, Paddy Power, Betfair, Timeform, Sportsbet and TVG) and information about products and services provided by our selected partners and third parties.

    Except where we use your personal data for marketing purposes on the basis of your prior written consent and subject to any opt out preferences you notify to us in respect of electronic direct marketing communications, we process personal data for marketing purposes as necessary for the purpose of our legitimate interests in promoting our products and services.

    We may publish players’ aliases and/or chat names, along with any winnings and prizes received, on our websites in accordance with our legitimate interests.

  • Risk Management: In order to provide the Services to you and for our legitimate purposes, we process personal data to evaluate and manage risks to our business.
  • Show and measure ads and Services: We use a combination of information collected such as advertising cookies, your email address and your onsite activity to show you targeted and relevant advertisement on a selection of whitelisted websites across the world wide web and social media websites. This information can also be used to measure and analyse the effectiveness and reach of these ads, to help us improve and refine our marketing strategy in accordance with our legitimate interests.
  • Surveys and polls: If you choose to participate in a survey or poll, any personal information you provide may be used for marketing or market research purposes in accordance with our legitimate interests.
  • Diagnostics, research and development: We use personal information for internal research and development purposes, to help diagnose system problems, to administer our websites, to improve and test the features and functions of our Services, to develop new content, products and services. To carry out testing and analysis. This processing is necessary for the purpose of our legitimate interests.
  • Chat rooms, messaging, and community forums: A number of our Services provide features including chat rooms, messaging services, and community forums for collaboration, peer connection, games, and information exchange purposes. Depending upon the Service, the personal information you choose to post, share, upload, or make available is public and visible to others who use those Services. You should never post or share any information that is confidential or about others unless you have permission to do so. We may use information you provide in community and event profiles and forums to personalise your experience and to make content and peer connection recommendations. These services may have their own Terms of Use and, where appropriate, their own privacy statements.
  • Legal and regulatory obligations: We may be required to use and retain personal information for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; or fraud. We may also use personal information to meet our internal and external audit requirements, information security purposes, and as we otherwise believe to be necessary or appropriate: (a) under applicable law, which may include laws outside your country of residence; and (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence.
  • Profiling: In accordance with our legitimate interests detailed below or to comply with our legal obligations, we carry out profiling and analysis based upon your location data, age, betting and gameplay activity, interests and behaviours for the following purposes:

    1. Customer segmentation to offer you tailored products and services, and more relevant marketing. For example, if the majority of your bets are placed on horse racing, we will aim to primarily send you marketing material related to horse racing;
    2. Risk and trading analysis; and
    3. Licensing and legal obligations i.e. Responsible Gambling, Anti Money Laundering, Age Verification, prevention of fraud and to ensure the integrity of sporting events.
  • Other purposes: We may be required to use and retain personal information for; loss prevention; and to protect our rights, privacy, safety, or property, or those of other persons in accordance with our legitimate interests.

How is the information shared

Your personal information may be transferred or disclosed to any company within the Group or, subject to appropriate agreement, to third parties, for the processing of that personal information based on our instructions and in compliance with this policy and any other appropriate confidentially and security measures.

Within the Group:

Any reference to the "Group" within this Policy includes Paddy Power Betfair plc and all or any of its direct or indirect subsidiary undertakings, joint venture partners, and their related companies wherever located in the world as may exist from time to time including, but not limited to, Paddy Power, Betfair, Timeform, Sportsbet and TVG. Any member of Paddy Power Betfair plc may use and share, within the group and with its advisors, the information you provide and other information it holds about you for the following purposes:

  • Account set up, verification and management;
  • Marketing and events
  • Risk management; and
  • Legal and regulatory obligations.

Our third-party service providers & partners:

The Group may, from time to time, retain trusted third parties to process your information to provide us with services globally, including for customer support, information technology, payments, sales, marketing, data analysis, research and surveys. As part our agreements with our partners, we may be required to share your information for the purposes of calculating fees and benefits owed.

Third parties for legal reasons:

We will share personal information when we believe it is required, such as:

  • To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence;
  • In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings); and
  • To protect our rights, users, systems, and Services.

Regulatory or Sporting body

Your personal information including, but not limited to, your registration details, betting records, records of payments, device information etc., may also be disclosed to any regulatory or sporting body (with whom the Group has agreements (Memoranda of Understanding or "MOUs") for the sharing of such data) in connection with policing the integrity or enforcing the rules of a sport or game and/or prevention and detection of crime and where the Group considers that there are reasonable grounds to suspect that you may be involved in a breach of such rules or the law, have knowledge of a breach of such rules or the law or otherwise pose a threat to the integrity of the relevant sport or game based upon our assessment of your betting behaviours or it may be based on information provided to us by a regulatory or sporting body. Those bodies may then use your personal information to investigate and act on any such breaches in accordance with their procedures.

International Transfers

Paddy Power Betfair plc operates businesses in multiple jurisdictions some of which are not located in the European Economic Area (“EEA”). Countries outside the EEA do not always have strong data protection laws. Where we transfer personal information from the EEA to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection. For example, we use approved contractual clauses, intragroup agreements and other measures designed to ensure that the recipients of your personal information protect it. We take steps to ensure that the information we collect is processed according to this privacy policy and the requirements of the applicable law wherever the data is located. Please contact us below if you require further information.

Your rights

Under the General Data Protection Regulation, you, as a data subject have a number of rights which are detailed below. Some of these only apply in specific circumstances and are qualified in several respects by exemptions in data protection legislation. We will advise you in our response to your request if we are relying on any such exemptions.

  • Access to personal data: You have a right to request a copy of the personal information that we hold about you. Should you wish to make such a request, please see the Contact Us section for information on how to contact us.

    You should include adequate information to identify yourself and such other relevant information that will reasonably assist us in fulfilling your request. Your request will be dealt with as soon as possible.

  • Correction of personal data: You can request us to rectify and correct any personal data that we are processing about you which is incorrect. We provide you with account settings and tools to access the information associated with your account. Please note that to change your postal address for mail order items you must contact customer services directly. This change cannot be made online.
  • Right to withdraw consent: Where we have relied upon your consent to process your personal data, you have the right to withdraw that consent.

    To opt out of marketing, you can use the unsubscribe link found in the marketing communication you receive from us. For other marketing preferences, you can visit the ‘Personal Details’ link when you log into your account or the “Contact Us” option within the relevant Service.

  • Right of erasure: You can request us to erase your personal data where there is no compelling reason to continue processing. This right only applies in certain circumstances, it is not a guaranteed or absolute right.
  • Right to data portability: This right allows you to obtain your personal data that you have provided to us with your consent or which was necessary for us to provide you with our products and services in a format which enables you to transfer that personal data to another organisation. You may have the right to have your personal data transferred by us directly to the other organisation, if this is technically feasible.
  • Right to restrict processing of personal data: You have the right in certain circumstances to request that we suspend our processing of your personal data. Where we suspend our processing of your personal data we will still be permitted to store your personal data, but any other processing of this information will require your consent, subject to certain exemptions.
  • Right to object to processing of personal data: You have the right to object to our use of your personal data which is processed on the basis of our legitimate interests. However, we may continue to process your personal data, despite your objection, where there are compelling legitimate grounds to do so or we need to process your personal data in connection with any legal claims.
  • Rights relating to automated decision making and profiling: You have the right not to be subject to a decision which is based solely on automated processing (without human involvement) where that decision produces a legal effect or otherwise significantly affects you. This right means you can request that we involve one of our employees or representatives in the decision-making process. We are satisfied that we do not make automated decisions of this nature.

How to contact us

For any requests related to your personal information or any of your rights referenced above, please feel free to contact us in one of the following ways:

Email: dataprotection@paddypowerbetfair.com with the subject line: Timeform privacy practice.

Post: European Data Protection Officer, Power Tower, Bellfield Office Park, Beech Hill Road, Clonskeagh, Dublin 4, Ireland

Filing a complaint

If you are not satisfied with how we manage your personal data, you have a right to make a complaint to your local Data Protection Authority.

Other useful privacy & data security related matters

Retention

We retain personal information for as long as we reasonably require it for legal or business purposes. For the majority of the jurisdictions in which we operate, subject to us not having a legal or regulatory requirement or a risk management reason for retaining your information for a shorter/longer period of time, your information will not be kept for longer than 7 years post account closure. Please note that we may be required in certain circumstances to retain your information indefinitely (for example under our procedures on responsible gambling and self-exclusion). We will take all necessary steps to ensure that the privacy of information is maintained for the period of retention.

Security

We recognise that online security and data protection is an area of vital importance for all our customers, so it is important to us that you have confidence in the security of your personal details before you register an account. We are committed to employing security measures to protect your information from access by unauthorised persons and to prevent accidental or unlawful processing, disclosure, destruction, loss, alteration and damage. Our technological security solutions are very advanced and are governed by a mature framework. Our approach is focused on preventing risks. In order to help us in this regard, we employ pseudonymization and encryption whenever possible to reduce the impact of any potential incidents. As the security of some communications via the internet is not completely secure, we cannot guarantee the security of any information that you disclose using your internet connection. You accept the inherent security implications of using the internet and the Group will accept no liability for any direct, consequential, incidental, indirect, or punitive losses or damages arising out of such an occurrence.

Cookie Policy

Cookie Notice

You should be aware that when you access or use our content, products and services, we may collect information from your devices through the use of 'cookies'. Cookies perform various different functions, and the purpose of this policy is to give you a clearer understanding of:

  • What cookies are
  • Why do we use cookies
  • How we use cookies
  • How you can control the use of cookies

What are cookies?

Cookies are text files containing a small amount of information that are downloaded to your device when you visit a website. Your browser makes cookies available each time you visit our websites. Click here to see how you can control the use of cookies.

Why do we use cookies?

Cookies are used by our websites to improve your online experience and to ensure that relevant content and functions are delivered and used more effectively.

We use both session cookies and persistent cookies to perform various functions across our sites.

Session cookies are downloaded to your device temporarily for the period that you browse a particular website; these cookies might allow you to navigate between pages more efficiently or enable websites to remember the preferences you select. Persistent cookies can be used to help websites remember you as a returning visitor or ensure the online adverts you receive are more relevant to your interests.

How we use cookies?

When you visit our websites, Cookies will be placed on your device in two ways. Cookies placed by Infogol, as the site operator, are called “first party” Cookies. Cookie may also be placed on your device by a party other than Infogol, such cookies are known as “third party” cookies. Examples of the uses of third party cookies include collecting information about browser habits and providing tailored content to you.

While there are many different uses for first and third party cookies, the cookies used by us all fall into one of the following four main categories of cookies:

  • Strictly Necessary Cookies
  • Functionality Cookies
  • Performance Cookies
  • Third Party Marketing / Targeting Cookies

Set out below is more information on these categories of cookies, including their purpose and whether these cookies collect personal data:

How can you control the use of cookies?

You can amend your browser settings to block some or all cookies. To do this, follow the instructions provided by your preferred web browser. For your ease of reference we have provided the links below which provide instructions on how to remove and delete cookies for some of the more common web browsers. Please be aware that if you block cookies from the websites, some or all the website's functions may not perform as intended:

Mobile phone users may have to refer to their handset manual for details on how to block cookies using their mobile browser. For more information about online behavioural advertising cookies and opt-out controls, please go to http://www.youronlinechoices.eu/. More information regarding opting out of platform based advertising can be found at http://appnexus.com/platform-policy#choices.

Contact Us

If you have any questions about how we use Cookies, you can contact us by emailing dataprotection@paddypowerbetfair.com.